Returns & Exchange Policy

You may exchange any product purchased from OMSLEEP by following the instructions below. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.

Please contact us via email at team@omsleep.co to initiate the return process.

In the event you need to return a product, this must be completed within 30 days of your ORIGINAL delivery date. We will provide a free return label for U.S. orders only, after you initiate the return process. 

However, we want to make it clear that we do not accept any returns or exchanges on items that have been washed, VISIBLY worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis.